Refund Policy

Last updated: November 13, 2024

1. Overview

At Iterapic, we strive to ensure complete satisfaction with our AI image transformation services. This refund policy outlines when and how you can request a refund.

2. Subscription Refunds

2.1 Monthly Subscriptions

  • Cancellations are effective at the end of the current billing period
  • No partial refunds for unused time
  • You maintain access until the end of the paid period

2.2 Annual Subscriptions

  • Pro-rated refunds available within first 30 days
  • No refunds after 30 days of purchase
  • Service access continues until the end of the paid period

3. Credit Packages

3.1 Unused Credits

  • AI credits are non-refundable once purchased
  • Credits expire as specified in the purchase terms
  • Unused credits cannot be converted to cash

3.2 Technical Issues

  • Full refund if credits cannot be used due to technical issues
  • Must be reported within 7 days of the issue
  • Requires verification by our technical team

4. Eligible Refund Scenarios

We may provide refunds in these cases:

  • Service unavailability exceeding 24 hours
  • Incorrect charging or billing errors
  • Technical issues preventing service use
  • Duplicate transactions

5. Non-Refundable Items

The following are not eligible for refunds:

  • Used AI credits
  • Completed image transformations
  • Custom AI model training services
  • Expired credits
  • Processing fees

6. How to Request a Refund

To request a refund:

  1. Contact support@iterapic.com
  2. Include your account email
  3. Provide transaction details
  4. Explain the reason for the refund
  5. Include relevant screenshots or evidence

7. Processing Time

  • Refund requests are reviewed within 2 business days
  • Approved refunds are processed within 5-10 business days
  • Credit card refunds may take additional time to appear

8. Special Circumstances

We may consider refunds outside this policy for:

  • Account compromise
  • Extraordinary technical issues
  • Special hardship cases
  • Legal requirements

9. Dispute Resolution

If your refund request is denied:

  1. You can appeal within 14 days
  2. Provide additional information
  3. Request supervisor review
  4. Seek third-party mediation

10. Changes to Policy

  • This policy may be updated periodically
  • Changes will be posted on our website
  • Major changes will be notified via email
  • Previous transactions follow the policy in effect at purchase time

11. Contact Information

For refund-related inquiries:

  • Email: support@iterapic.com
  • Response time: 24-48 hours
  • Business hours: Monday-Friday, 9 AM-5 PM EST

12. Legal Rights

This policy doesn't affect your statutory rights under applicable consumer protection laws.